Date of last update: June 1 , 2020
1. Introduction and who we are
- How we collect your personal information.
- The legal basis for usage of your personal information.
- The use of “cookies” or other web tracking systems.
- What happens when you access third-party services and content.
- How we use the personal information we collect.
- How and when we may disclose personal information that we collect.
- What happens if your personal information is transferred overseas.
- How we protect your personal information and keep it secure.
- Your legal choices and rights.
- How to request further information and our contact details.
3. Collection of Information
3.1. Personal information is any information about you, from which you can be identified or linked to. The personal information we collect from you will depend on our relationship with you, the circumstances of collection and the types of services we provide. We may collect your name, address, email address, telephone number and employment information. We may collect additional personal information from you from time to time. 3.2. We may collect Personal Information that you directly and voluntarily provide to us when we communicate by email or by telephone; when you sign up for or request that we send you newsletters, alerts, or other materials; when you sign up for a training or event; when you respond to our communications or requests for information; and when you access and use our Platform and Marketing Materials. For example, we may collect your personal information when you: (a) participate in any training sessions; (b) subscribe to receive communications from us or notifications about offers; (c) enter into any competitions; (d) provide feedback on any of the products or services; (e) interact with our Marketing Materials or Platform; (g) complete a form to request pricing or more product information; or (h) otherwise interact with us or disclose your personal information to us. 3.3. On some occasions, we may collect your personal information from third parties such as from a client or third-party supplier where you are a customer of that third party supplier. We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content or the social media content of third party providers that you are a customer of, and any information gathered through these channels will be governed by the privacy settings, policies, and/or procedures of the applicable social media platform, which we strongly encourage you to review. 3.4. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so. 3.5. You do not have to give us all the information we request. You may engage with us anonymously or using a pseudonym if it is feasible to do so. For example, if you wish to give feedback without requiring a response from us, you will not need to provide a full name or email address. However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with our services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us and our and our client’s products and services.
4. Legal basis for usage of personal information
5. Use of “cookies” or other web tracking systems
6. Links to third party sites, services and content
7. Use of Personal Information
8. Direct Marketing
8.1. We will not send any direct marketing to you unless you have opted-in to receive direct marketing communications from us, our clients or our third party suppliers or we are or we are able to rely on another lawful basis for contacting you in accordance with section 4, including for our legitimate interests or those of our third-party suppliers. If we do send you direct marketing information: (a) such direct marketing will generally be sent on behalf of us or our third party suppliers; and (b) we will also give you the opportunity to opt-out of receiving any further direct marketing information from us. 8.2. Every time that we send emails or other materials for marketing or promotional purposes, our communications will contain instructions on how you may opt out of receiving direct marketing. 8.3. You can also opt out of receiving direct marketing from us by contacting our Privacy Officer, details below.
9. Disclosure of Personal Information
10. International Transfers
11.1. We take the security of your personal information seriously and we take reasonable steps to ensure that all Personal Information we collect or use: (a) is stored in a secure environment; (b) is safeguarded from misuse, interference, loss and unauthorized access, modification or disclosure; and (c) is accessed only by authorized personnel for permitted purposes. 11.2. We have implemented procedures to safeguard the security and confidentiality of your personal information such as electronic and physical restrictions to files containing personal information and ensuring encryption of personal information sent and received. Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure and as such we cannot guarantee the security of your data transmitted to us online, which is at your own risk. 11.3. If you communicate with us using a non-secure web platform, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient. 11.4. You can help to keep your information secure by ensuring that any user name or password in relation to our services is kept strictly personal to you and not be made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using your user details or password. 11.5. Once your personal information is no longer required by us, including under any contractual or legal requirement, we will take all reasonable steps to ensure that it is either destroyed or de-identified in a secure manner and in accordance with our Data Disposal and Retention Policy and our legal and regulatory obligations.
12. Your Rights
(b) wish to modify, correct or update the personal information which we hold about you;
14. Status of this Policy